terms & conditions
1.1. The below Terms and Conditions are to be applied to all Rocketfish contracts.
1.2. Rocketfish reserve the right to make alterations to the Terms and Conditions providing notification is made in writing to the client through the Project Tracker.
1.3. Upon signing the document “Confirmation of Work” both parties agree they are entering into a legally binding contract.
1.4. This document is to be read alongside the “Confirmation of Work” which is issued to each client and details the itemised list of work to be completed during the contract.
1.5. The “Confirmation of Work” and “Terms and Conditions” make the entirety of the agreement and any representations made orally or in writing not included within the stated documents do not form part of the agreement.
- Schedule of Work
2.1. Rocketfish agree to complete all work detailed within the “Confirmation of Work” within the 12 month minimum fixed contract period.
2.2. It is the responsibility of the client to ensure that work completed by Rocketfish is not overwritten.
2.2.1. Should the work be overwritten it is the responsibility of the client to re-implement the work or Rocketfish can re-implement the work at a set cost of £50 per hour.
2.3. All work is completed by the end of the 12 months and any dates provided in the Project Tracker or any other documentation are for estimation purposes only.
2.4. Due to the nature of Search Engine Optimisation (SEO) and Online Marketing (OM), Rocketfish reserve the right to make changes to the work detailed in the Confirmation of Work providing notification has been sent in writing through the Project Tracker.
- Required Access
3.1. The Client agrees to provide Rocketfish with all access details required to make changes to the website and other platforms such as Social Media.
3.2. Should access not be provided Rocketfish will provide details of the work needed to update the website to the client and it is the client’s responsibility to upload these changes at its own cost.
4.1. The client understands and agrees to provide all content as requested by Rocketfish including but not limited to images and text for articles, press releases, social media posts and website content.
- Holding the contract
5.1. The client is entitled at any time to request the contracted work and payments be placed on hold for a period no longer than 12 months.
5.2. Notification must be received in writing to;
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5.3. There is a monthly admin charge of 20% of normal monthly contracted price as detailed in the Confirmation of Work admin fee during this period (per month).
5.4. Rocketfish require 30 days’ notice to apply a freeze to the contract.
6.1. The contract price for the services provided will be included within the Confirmation of work as an annual price.
6.2. The client is entitled to split payments over the 12 month period as agreed and detailed within the Confirmation of work.
6.3. The client understands that should payments not be made as detailed within the Confirmation of Work and the Invoices provided the full contractual balance is payable within 28 days.
6.4. Should payments not be made Rocketfish reserve the right to charge a late payment charge as detailed within the Late Payment of Commercial Debts Act plus interest.
6.5. Should payments not be made Rocketfish reserve the right to pass the account to a 3rd party collection company whose charges shall be added to the account.
7.1. The client understands that the contract is a 12 month minimum term rolling contract and should notification of termination not be received the contract will roll on to a further 12 month minimum term period.
7.2. The client holds the right to terminate the contract at the end of each 12 month period.
7.3. Notification to terminate the contract can be made at any time however must be received no later than the last day of month 11 of the contract.
7.4. Notification of cancellations must be made in writing and sent by recorded delivery to;
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7.5. Rocketfish reserve the right to reject a cancellation of contract of break clause should payments not be made in accordance with the Confirmation of Work or Invoices.
8.1. Should the client for any reason be unhappy with the work completed or the service provided they are entitled to make a complaint through Rocketfish’s complaints procedure which is available upon request.
8.2. The client agrees to follow the active complaint procedure to resolve any issues.
9.1. Rocketfish will not be held liable for loss of business, positions, traffic or sales as a result of work carried out under the contract unless required by statute.
9.2. Rocketfish’s liability is limited to the value of payments made and the maximum of the value of one contractual year as detailed within the clients “Confirmation of Work”.
9.3. Should an item of work not be completed within the 12 month contracted period the client is entitled to be compensated £50 per hour required to complete the task, per item with a total no more than the value of payments made and the maximum of the value of one contractual year as detailed within the clients “Confirmation of Work”.
9.4. Rocketfish will not be liable for any damages should a website and/or emails being hosted with Rocketfish be lost or become temporarily unavailable except in circumstances required by statute.
- Additional Terms
10.1.Should the contract include a “Video Creation” please refer to our Video Creation Terms and Conditions, a copy of which is attached and is available upon requester.
10.2.Should the contract include a “Website Creation” please refer to our Website Creation Terms and Conditions, a copy of which is attached and is available upon request.